Still have a question? Just drop us a line on our contact page.
Returns
How do I return something if I need to?
We're happy to offer a refund on items in perfect condition that have proof of purchase. You have to return them within 30 days from the date of delivery.
If you receive an item that's different from what you ordered, please contact our support team for help. They'll make sure the issue is resolved as soon as possible (it may take up to 24-48 hours to process your request)!
What can I return?
In order to receive a full refund, returned items must be sent back in suitable packaging.
They must not be used, worn, or damaged — other than what is necessary to establish the nature, characteristics, and functioning of the product.
Please note: Subject to your right to cancel and your statutory rights, certain products may be excluded from return (for example, headwear).
How to request a refund?
You must meet all the following conditions:
1. Contact us via our contact page, indicating: name, order number, and reason for refund; and
2. Return the product in brand new condition, including all parts included in its original state, no later than 30 calendar days from the date of delivery.
3. Apparel shall have the original tags attached and shall be unwashed and unworn.
Please note that depending on your location, we may not refund original shipping charges.
Will I be notified about the refund?
After we receive your request, you'll get a confirmation email. We'll then process your refund within 5 business days.
Fit & Sizes
Do you have a size guide?
The easiest way is to find the size guide on the product page that interests you.
What are the measurements for leggings?
Measurements can vary from one style to another. The best way to find the perfect fit is to check the specific product page.
Product information
Do you have washing instructions?
All our clothes have washing guidelines, but here's one quick tip: don't wash technical fabrics with fabric conditioner as it will clog up the pores and stop sweat from "wicking" away. For more information head to the specific product page.
Supplements Subscription
How does a product subscription work?
When you subscribe, you get your supplements delivered every month or every 3 months, depending on the format you choose — no hassle and no risk of your favorites selling out. With a subscription, the price is discounted compared to buying the same products individually. You manage everything anytime in your account: skip a shipment, pause, resume, or cancel the subscription at any time.
How can I manage my subscription and/or account information?
You manage your account information and subscription on your account page on our website. There you can do everything: change the delivery address, update the payment method, as well as pause, resume, skip, or cancel the subscription.
How can I cancel my subscription?
To cancel your current subscription, tap the profile icon to open your account page. If you're not signed in yet, sign in. Then, go to the Subscriptions tab, where you can view the details and turn off automatic renewal. If you experience any difficulty, contact our support team and we'll cancel the subscription for you.
How can I change the delivery date?
Unfortunately, you won't be able to change the delivery date by yourself. If you'd like to change it, contact our support and the team will assist you.
Can I add or change products in my subscription?
If you'd like to receive products outside of your subscription, you'll need to set up separate subscriptions for them. And if you want a different flavor or product, cancel your current subscription in your account and place a new subscription order with the item or flavor you want.
Can I get a refund for a supplement order?
At the moment, we do not offer exchanges or returns for supplement orders, due to our quality and safety protocols. Even so, if you try our dietary supplement and it does not meet your expectations, you may request a refund within 30 days after delivery. The refund is granted only once per customer and only for the first order of each supplement. For more information, please see our Refund Policy.